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Managing administrator accounts

Managing administrator accounts

Add and manage other administrators’ accounts. Management of administrator accounts includes changing passwords, selecting profiles and organizations to manage for administrators, and activating technical support administrator access to user devices.
Administrators in Knox Manage are categorized into three types:
Type
Description
Super administrators
  • Add, modify, delete, activate, and deactivate sub-administrator accounts.
  • Grant sub-administrators administration rights.
  • Select profiles to manage for sub-administrators.
  • Select organizations to manage for sub-administrators.
Sub-administrators
  • Manage the profiles designated by a super administrator or the profiles they created.
  • Manage the organizations designated by a super administrator or the organizations they created.
Read-only administrators
Only view all menus, including menus for administrators, in the Admin Portal.
Service administrators (read only)
Sends device commands. You can allow all device commands or select specific device commands for service administrator use.

Adding an administrator

To add an administrator account, complete the following steps:
  1. Navigate to Setting > Administrator.
  1. On the “Administrator” page, click Add.
  2. On the “Add Administrator” page, enter the following information:
  • Event Type: Select how to add an administrator.
  • New: Create a new administrator account.
  • EMM User: Select a user from among the previously added users to be an administrator.
  • Admin ID: Enter the administrator ID.
  • Admin Name: Enter the administrator name.
  • Email: Enter the administrator’s email address.
  • Mobile Number: Enter the mobile phone number of the administrator.
  • Type: Select the administrator type.
  • Menu: Select the administration rights to give to the administrator.
  • Service Type: Select which device commands service administrators are allowed to use.
  • Allow All Device Command: Allows service administrators to use all device commands.
  • Selected Device Command Only: Allows service administrators to use only selected device commands.
  • Device Command: Select a device command to allow for service administrators.
  1. Click Save.

Changing passwords (super administrators)

Super administrators can change their account passwords and the passwords of sub-administrator accounts.
To change passwords, complete the following steps:
  1. Navigate to Setting > Administrator.
  1. On the "Administrator" page, click the checkbox for an administrator you want to change the password of, and then click Change Password.
  2. In the “Change Password” window, enter a new password.
  3. Click Save.

Changing passwords (sub-administrators)

The initial password is designated by the super administrator. Sub-administrators must ask the super administrator for an initial password for their first login. After the initial login, the “Change Password” window will appear, allowing sub-administrators to change the password.

Selecting profiles to manage for sub-administrators

To select profiles to manage for sub-administrators, complete the following steps:
  1. Navigate to Setting > Administrator.
  1. On the "Administrator" page, click the checkbox for a sub-administrator you want to give profiles to manage to, and then click Assign.
  2. In the “Select Profile” window, click the checkbox for profiles on the profile list, and then click Assign.
  • To delete the selected profiles from the selected profile list, click the checkbox that is checked already to delete them.
  1. Click Save.

Selecting organizations to manage for sub-administrators

To select organizations to manage for sub-administrators, complete the following steps:
  1. Navigate to Setting > Administrator.
  1. On the "Administrator" page, click the checkbox for a sub-administrator you want to give organizations to manage to, and then click Assign.
  2. In the “Select Organization” window, select an organization from the All Organizations area and click Assign.
  • To delete the selected organizations from the assigned organization list, click in the row of the organization you want to delete in the Selected Organization area.
  1. Click Save.

Activating administrator accounts

When administrators do not sign in to Knox Manage for a long time, their accounts become inactive. If inactive accounts are used to attempt to sign in to Knox Manage, a message notifying that the account has been locked appears and the login attempt fails. Inactive accounts can be activated again only by super administrators.

To activate administrator accounts, complete the following steps:
  1. Navigate to Setting > Administrator.
  1. On the "Administrator" page, click the checkbox for an administrator you want to activate, and then click Change Status.
  2. In the "Change Status" window, click OK.
Note
If you click Active in the row of an administrator, you can deactivate the administrator.

Activating technical support administrators

When technical support is necessary, you can allow technical support administrators to control the Admin Portal. By activating technical support and setting the activation period, technical support administrators can access the Admin Portal through the TMS admin portal and provide technical support.
To activate technical support administrators, complete the following steps:
  1. On the header, click next to the account ID.
  1. Click Technical Support.
  2. On the "Technical Support" window, click Activate Technical Support and set the access period.
  • The start date of the access period is automatically set to the current date and can be modified.
  1. Click Save.
  2. In the “Save” window, click OK.
Setting