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Managing message templates

Managing message templates

Knox Manage provides message templates and helps you send text messages or emails with a good and standardized format. In addition to basic message templates, you can add new templates for general emails or emails to send temporary passwords to users.

Basic message templates

The basic message templates are as follows:
Template type
Message type
Template name
Email
Agent Installation
Email_Agent Installation
Administrator Authentication
Email_Admin OTP
Administrator Account Information
Email_Admin ID
Administrator Temporary Password
Email_Admin Temporary Password
User Temporary Password
Email_User Password Reset
Apple VPP
Email_Apple VPP Invite: The email template for inviting VPP users
Email_Apple VPP Redeem: The email template for installing purchased VPP applications through redeemable codes
SMS
Agent Installation
  • User Credential
  • Public Store Address
  • Direct Installation
  • KME Activation Address
Administrator Authentication
Admin OTP SMS
Administrator Temporary Password
Admin Temporary Password

Adding message templates

You can add general purpose email templates or templates for sending out temporary passwords.
To add a new template, complete the following steps:
  1. Navigate to Setting > Message Template.
  1. On the “Message Template” page, click Add.
  2. On the “Add Message Template” page, enter the following information:
  • Template Name: Enter the template name.
  • Template Type: Select a type of the message template between Email and SMS.
  • Message Type: Select the purpose of the email.
  • Description: Enter a brief description of the template.
  • Message Subject: Enter the email subject line.
  • Content: Enter the body of the message.
  • If you click Search, you can select reference items that will be replaced with actual values when the email is sent. Double-click an item to add it to content. For emails that send a temporary password to a user, Temporary Password must be added.
  • To add an image to the template, click and add an image in the URL format.
  1. Click Save.
  2. In the "Save Message Template" window, click OK.
Note
  • Among the reference items in the “Reference Items” window, Copyright, EMM/TMS Service URL, OTP Issuing URL are provided by Knox Manage. When you add one of the items, their actual values are displayed in the template. If the values remain blank, contact the Knox Manage Support team.
  • Some characters can be automatically converted due to a cross-site scripting (XSS) issue while adding a new template. For example, “onclick” is converted to “on-click.”
The following characters are converted: onafterprint, onbefor, onerror, onhashchange, onload, onmessage, onoffline, ononline, onpage, onpopstate, onresize, onstorage, onunload, onblur, onchange, oncontextmenu, onfocus, oninput, oninvalid, onreset, onsearch, onselect, onsubmit, onkey, onclick, ondblclick, ondrag, ondrop, onmouse, onscroll, onwheel, oncopy, oncut, onpaste, onabort, oncanplay, oncuechange, ondurationchange, onemptied, onended, onpause, onplay, onprogress, onratechange, onseek, onstalled, onsuspend, ontimeupdate, onvolumechange, onwaiting, onshow, ontoggle, script, frame, object, embed, meta, div, style, form, isindex, body, base, bgsound, xml, document, applet, grameset, layer, alert

Managing added message templates

You can modify or delete newly added message templates. Basic message templates cannot be modified or deleted.

Modifying message templates

To modify message templates, complete the following steps:
  1. Navigate to Setting > Message Template.
  1. On the “Message Template” page, click the checkbox for the template you want to modify.
  2. On the “Modify Message Template” page, modify the existing information.
  3. Click Save.
  4. In the "Save changes" window, click OK.

Deleting message templates

To delete message templates, complete the following steps:
  1. Navigate to Setting > Message Template.
  1. On the “Message Template” page, click the checkbox for the template you want to delete.
  2. In the "Delete" window, click OK.
Setting